VeloValet

Privacy Policy

Version 1.1 · Last revised September 28, 2026

VeloValet (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and disclose information from users of our website located at velovalet.app (the “Site”) and the services we provide through the Site (the “Services”), including information collected from bicycle owners (“End Users”) whose bicycles are checked in using our platform.

VeloValet is a software platform. Bike valet stations are run by the organizations, event hosts, and other businesses that use VeloValet (each, an “Operating Organization”), not by VeloValet itself. Information collected through the Services is shared with the Operating Organization that runs the applicable valet or event, and that Operating Organization may use your information in accordance with its own terms of service and privacy policy, including outside of the VeloValet platform. See Section 5.1 for details.

By accessing or using the Site or Services, you agree to this Privacy Policy. If you do not agree, please do not use the Site or Services.

1. Questions & Contact Information

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us at:

VeloValet
Email: hello@velovalet.app

2. Children

We do not intentionally collect Personal Data from individuals under the age of 13. If we learn that we have collected Personal Data from a child under 13, we will take steps to delete such information as soon as possible. If you believe we have collected information from a child under 13, please contact us at hello@velovalet.app.

3. Types of Data We Collect

“Personal Data” means data that allows someone to identify or contact you, including your name, email address, telephone number, and any other non-public information associated with the foregoing. We collect the following categories of data:

3.1 Information You Provide to Us (Registered Users)

  • Account registration information (name, email address, password).
  • Organization details (organization name, location).
  • Event information (event name, date, times, location).
  • Demo request form submissions (name, email, organization name, location, estimated event frequency, and optional message).

3.2 Information Collected About End Users (Bicycle Owners)

When a bicycle is checked in at a valet station that uses VeloValet, the following information about the bicycle owner (“End User”) is collected by the Operating Organization’s valet attendant and stored on our platform:

  • Mobile phone number — collected for transactional SMS messages related to valet sessions.
  • Claim tag number — a numbered identifier assigned to the bicycle for retrieval.
  • Bicycle photograph — an optional photo of the bicycle taken at check-in for identification purposes.

3.3 Information Collected via Technology

  • Log data — our servers may automatically collect information such as your browser type, operating system, IP address, referring/exit pages, and date/time stamps.
  • Cookies — we use cookies to maintain your session and improve your experience. You can instruct your browser to refuse cookies, but some features of the Site may not function properly without them.

4. Use of Your Data

4.1 Registered Users

We use Personal Data from registered users to:

  • Create and manage your account.
  • Provide, operate, and maintain the Services.
  • Send administrative communications (e.g., account confirmations, password resets, security notices).
  • Respond to demo requests, inquiries, and support requests.
  • Improve the Site and Services.

4.2 End Users (Bicycle Owners)

End User phone numbers are used for sending transactional SMS messages related to the bike valet session, including but not limited to:

  1. Check-in confirmation — sent immediately upon check-in with the claim tag number and event details.
  2. Pickup reminder — sent before the valet station closes to remind the End User to retrieve their bicycle.
  3. Check-out confirmation — sent when the bicycle is returned to the End User.

No mobile information will be sold to third parties or affiliates for marketing or promotional purposes. VeloValet does not use End User phone numbers for marketing, advertising, or any purpose beyond the valet session. Phone numbers are retained for operational recordkeeping and shared with third-party vendors as necessary to provide services to the End User. End User information is also available to the Operating Organization that runs the valet, whose use of that information is governed by its own policies as described in Section 5.1.

4.3 Anonymous Data

We may create anonymous or aggregated data from Personal Data by removing information that makes the data personally identifiable. We may use such anonymous data to analyze usage patterns and improve our Services. We reserve the right to use and disclose anonymous data for any purpose.

5. Disclosure of Your Data

5.1 Operating Organizations

Each valet station and event on VeloValet is run by an Operating Organization. We share Personal Data with the Operating Organization responsible for the applicable valet or event, including:

  • End User information — phone numbers, claim tag numbers, bicycle photographs, check-in and check-out times, and SMS message history associated with that Operating Organization’s valets and events.
  • Registered user information — the name, email address, role, and activity records of administrators and staff who belong to that Operating Organization’s account.

Operating Organizations are independent of VeloValet. Once shared, an Operating Organization may access, export, retain, and use your information in accordance with its own terms of service and privacy policy, including for purposes outside of the VeloValet platform. This Privacy Policy does not govern, and VeloValet is not responsible for, the privacy practices of any Operating Organization. We encourage you to review the applicable Operating Organization’s terms and privacy policy, and to contact it directly with questions about how it uses your information.

5.2 Service Providers

We may share Personal Data with third-party service providers who assist us in operating the Site and providing the Services, including:

  • SMS delivery — we use a third-party messaging provider to send transactional SMS messages to End Users.
  • Email delivery — we use a third-party email provider to send transactional and administrative emails.
  • Cloud hosting — user data is stored on cloud infrastructure provided by third-party hosting services.

These service providers are required to use your Personal Data only to provide the services we have engaged them to perform and are contractually obligated to protect your data.

5.3 Legal Requirements

We may disclose Personal Data if we believe in good faith that such disclosure is necessary: (a) in connection with any legal investigation; (b) to comply with relevant laws or to respond to subpoenas, warrants, or other legal process served on us; (c) to protect or defend the rights or property of VeloValet or users of the Site; and/or (d) to investigate or assist in preventing any violation of the law or these policies.

5.4 Business Transfers

We may share Personal Data in connection with or during negotiation of any merger, financing, acquisition, dissolution, or similar transaction. If another entity acquires our company or assets, that entity will possess the Personal Data we have collected and will assume the rights and obligations regarding your Personal Data as described in this Privacy Policy.

6. SMS Opt-Out

End Users can opt out of receiving SMS messages at any time by replying STOP to any message. Opt-out requests are honored and no further messages will be sent.

7. Your Choices & Rights

7.1 Email Communications

If you receive administrative emails from us, you may opt out by following the unsubscribe instructions in the email or by contacting us directly. Even after opting out, we may still send you service-related communications (such as security notices or changes to our policies).

7.2 Cookies

You can instruct your browser to stop accepting cookies or to prompt you before accepting cookies. If you do not accept cookies, some features of the Site may not function properly.

7.3 Access, Correction & Deletion

You may request access to, correction of, or deletion of your Personal Data by contacting us at hello@velovalet.app. We will use commercially reasonable efforts to honor your request, but please note that we may be required by law to retain certain information. Requests we fulfill apply to data stored on the VeloValet platform; they do not reach copies of your information that an Operating Organization has already exported or otherwise holds outside of VeloValet. For those, please contact the Operating Organization directly.

8. Data Security

We take reasonable measures to protect Personal Data from unauthorized access, use, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Websites

The Site may contain links to third-party websites, including websites of Operating Organizations. We have no control over, and are not responsible for, the privacy practices of those websites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated Privacy Policy on the Site and updating the “Last revised” date above. Your continued use of the Site or Services after such changes constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
VeloValet
hello@velovalet.app